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At Zurich Airport, a small design choice caught my attention: separate lounges for smokers and vapers. It was a reminder that people we casually group together may have very different needs, preferences, and expectations. Meaningful innovation does not always start with breakthrough technology. Sometimes, it begins by looking closer, questioning broad assumptions, and designing with greater precision for the people we serve.

What can a Venetian tower overlooking the harbour in Chania, Crete teach us about innovation? More than we might expect. Standing above a place shaped by centuries of exchange between Europe, Africa, and Asia, I was reminded that fresh ideas rarely emerge from staying within the familiar. Innovation begins when we challenge assumptions, welcome unexpected perspectives, and make connections between ideas that do not usually meet.

A tiny toilet at a Paris airport shows that user-focused innovation can be simple, low-tech, and rooted in real customer frustrations.

May 2026 bring you joy, peace, health, and love, even as the world faces turmoil, uncertainty, and rapid changes, especially in technology and AI.

I spent the holidays in France for the first time in years, and I was struck by how much innovation is happening in one of the most tradition-bound domains: pastry.

I went to Copenhagen for the first time, and I was surprised by the streets with no cars and everybody using their bike as their mode of transportation.

I just returned from a week in Paris, and the innovative approach to fashion struck me.

I spent ten days this summer attending the Olympic games in Paris and am in awe of the experience.

Good design requires different functions in a room and user testing. Not considering users creates unnecessary friction and frustration.